PUBLIC ADMINISTRATION SERVICES   SPECIFIC SERVICES   •  Local Agenda 21 •  Letters of Services •  Sustainability Diagnosis •  Citizen Help Desk •  Financial Restructuring Plan •  Municipal Strategic Plan •  Plans of Human Resources Improvement •  Jobs Valuation •  Citizen Help Methods   GENERAL SERVICES   •  Technical Advising in Trading Emission Rights •  Environmental Audit •  Quality Audit •  Products Certification (CE Marking) •  Mistery Shopping •  Panel Indicators •  Environmental Diagnosis •  Management Diagnosis •  Economic/Financial Diagnosis •  Sectorial Diagnosis •  Preparation of Technical Specifications •  Environmental Impact Studies •  Entrepeneurship Training •  Management of Integrated Environmental Authorisation •  Management of Labour Risks Prevention (OHSAS 18001) •  Knowledge Management •  Maintenance Management •  Identification of Applicable Legal Requirements •  Physical Inventory •  Manual of Good Environmental Practices •  EFQM Excellence Model •  Voluntary Quality Standards •  Outsourcing of Quality and Evironmental Responsibles •  Strategic Plans •  Improvement Projects •  European Regulations EMAS (RE-761-2001) •  Environmental Initial Revisions •  Environmental Management System according to UNE EN ISO 14001:2004 •  Quality Management System according to UNE EN ISO 9001:2000 •  Ethical Management System and Social Responsibility according to SGE 21 or SA 8000 •  Quality Management Systems •  Costs and Feasibility Management Systems •  Research, Technological Development and Innovation Management Systems •  Measurements and Client Satisfaction Analysis Systems •  Quality and Environmental Integrated Systems •  Systematization of Sensitive Data Protection (Organic Law 15/99)